<Interaction Type="Media Tour" ContentFolder="proj_content" Title="How to Make People Feel Welcome" Numbering="0" animation="bounce" contentfont="Articulate" jpegquality="80" autoplay="false" autoplayduration="5" headingfont="Articulate" navfont="Articulate" soundeffects="true" volumebutton="true" audioquality="low" audiocustombitrate="br112Kbps" audiocustomfrequency="fq12KHz" audiocustomchannel="ccMono" navbuttons="true" forceorder="true" detectflashver="true" version="2.3.1103.112" borderstyle="square_shadow">
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    <Step id="16d13c3e-607d-4200-ab9b-dd5869bb17f9" name="gender.jpg" title="" number="" html="&lt;p align='center'&gt;&lt;font face='Articulate' size='19' color='#FFFFFF'&gt;Don't try to guess or ask about a person's &quot;real gender&quot;.  Who they tell you they are is who they are.  Don't gossip.  Don't discuss your beliefs about whether or not a person &quot;passes&quot;.&lt;/font&gt;&lt;/p&gt;">
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    <Step id="a4ad839a-f3bc-481e-a820-23421c71a89f" name="curious dog.jpg" title="" number="" html="&lt;p align='center'&gt;&lt;font face='Articulate' size='19' color='#FFFFFF'&gt;It's human to be curious.  If you want to learn more please contact one of our committee members listed at the end of this presentation.&lt;/font&gt;&lt;/p&gt;">
      <image width="690" height="459" zoomheight="465" playbar="false" autoplay="false" zoomwidth="700" zoommode="Embedded" allowzoom="false" align="top" duration="0" framerate="30" name="image1.jpg" zoomimage="" />
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    <Step id="06272afc-cd2e-42a1-a1e9-1217a6658988" name="4F0AA11D-B4F8-4954-B82A-5DA2E83D8F1C.gif" title="" number="" html="&lt;p align='center'&gt;&lt;font face='Articulate' size='19' color='#FFFFFF'&gt;Keep control of the waiting room.  Create a protocol.  If a client is getting stared at in a hostile way or verbally harassed while in the waiting room intervene and try to make him/her feel safe. &lt;/font&gt;&lt;/p&gt;">
      <image width="626" height="469" zoomheight="520" playbar="false" autoplay="false" zoomwidth="693" zoommode="Embedded" allowzoom="false" align="top" duration="0" framerate="30" name="image4.jpg" zoomimage="" />
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    <Step id="e3987a62-d09b-40f1-a5e2-f94f92af0736" name="1207745_holding_hands_compassion_nurse_patient_care.jpg" title="" number="" html="&lt;p align='center'&gt;&lt;font face='Articulate' size='19' color='#FFFFFF'&gt;Stay focused on the issue that brought the patient in today.  Please remember that the issue may or may not have anything to do with gender indentity.&lt;/font&gt;&lt;/p&gt;">
      <image width="460" height="300" zoomheight="300" playbar="false" autoplay="false" zoomwidth="460" zoommode="Embedded" allowzoom="false" align="top" duration="0" framerate="30" name="image5.jpg" zoomimage="" />
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    <Step id="75ba1d10-58aa-469b-af7f-b59027d0e0df" name="complete2011.jpg" title="" number="" html="&lt;p align='center'&gt;&lt;font face='Articulate' size='19' color='#FFFFFF'&gt;Don't ask about a person's body parts unless it's a clinical necessity.  Doing so could be perceived as sexual harassment.&lt;/font&gt;&lt;/p&gt;">
      <image width="476" height="357" zoomheight="357" playbar="false" autoplay="false" zoomwidth="476" zoommode="Embedded" allowzoom="false" align="top" duration="0" framerate="30" name="image6.jpg" zoomimage="" />
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    <Step id="e10fb644-007d-4c0b-887e-0357be9c2723" name="pix_9_10_09%20005(2).jpg" title="" number="" html="&lt;p align='center'&gt;&lt;font face='Articulate' size='19' color='#FFFFFF'&gt;Remember, working with a transgender person is not a training opportunity for the unit or clinic.&lt;/font&gt;&lt;/p&gt;">
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